As online shopping and package deliveries surge during the holiday season, scammers are exploiting the rush to steal personal information, according to the Better Business Bureau (BBB).
One common scam involves a text message from someone claiming to be a delivery driver, saying, “Hi! My name is Tony. I work for FedEx, and I’m trying to find your house. Please call me.” If the message seems odd, trust your instincts—it’s likely a scam.
Another version involves a message claiming a USPS package cannot be delivered due to an incomplete address. The text includes a link to “confirm” your details, often leading to phishing attempts or malware downloads.
If you call the number or click the link, scammers may request personal information, including your name, address, and even credit card details. Some callers may claim the package is a gift to make the scam seem more believable. Professional-sounding messages and official-looking logos in emails or texts can make it difficult to spot the fraud.
In another reported scam, consumers were asked to pay a small “delivery tax” to ensure their package arrived. One victim shared their experience: “They pretended to be the post office asking for address verification and charged $1.99 for a fake redelivery fee.”
The BBB emphasizes that legitimate delivery companies will not send unsolicited messages asking for personal information or payment.
Tips to Avoid Delivery Scams:
- Track your orders: Keep a record of your deliveries, including expected arrival dates, to verify claims.
- Know company policies: Delivery companies typically post updates through secure online portals and won’t contact you out of the blue.
- Don’t share personal information: If an unsolicited caller asks for sensitive details, hang up and contact the company directly through its official customer service number.
Staying alert to these scams can help protect you from identity theft and financial loss during the busy holiday season.