People in Western Washington say their bills are out of control. So how do you lower them? KIRO 7 sat down with BillShark, a company that specializes in lowering bills, and found out that many people often use the wrong tactics when trying to negotiate their rates down.
Jackie Loyola and her family of three in Renton are paying $361.78 a month for internet, cable, and home security, plus about another $100 a month for mobile.
“It’s aggravating just to see the high cost of everything,” Loyola said.
The co-founder and COO of BillShark, Brian Keaney, says the first tip to get the best deal? You must threaten to cancel.
“Asking to cancel gets you to the right department to get you the most savings,” Keaney said. This is critical because any other department – like customer service – doesn’t even have the same promotions available as the cancelation department.
“The biggest mistake people make is calling the customer service number,” Keaney said.
For more on how to lower your rates and four other key tips from BillShark, watch KIRO 7 News live on Monday at 5:30 p.m.