Seattle police to begin seeking feedback from 911 callers through new messaging system

Starting Thursday, the Seattle Police Department will begin sending follow-up text messages and emails to crime victims and 911 callers, asking them for feedback to enhance customer service and improve interactions between police and the public, the department announced Wednesday.

Once the 911 emergency ends, callers will receive messages asking them about their experience with SPD.

In its announcement on Wednesday, SPD said it was notifying the community about the changes in advance so that people know they’re legitimate messages and not spam. “It is SPD’s hope that people will respond to the survey questions so improvements to the City of Seattle’s emergency response can be made,” the department said in a tweet.

The messaging system was developed by SPIDR Tech, which SPD said was “founded by law enforcement professionals to help agencies use their own data to improve transparency and increase efficiency by seeking 911 caller feedback.”

©2023 Cox Media Group