The FBI’s Internet Crime Complaint Center (IC3) has issued a warning about a recent surge in smishing scams targeting drivers with fraudulent claims of unpaid road tolls.
Smishing, a combination of “SMS” and “phishing,” involves fraudulent text messages that deceive recipients into sharing sensitive information or downloading malicious software.
Since early March 2024, the IC3 has received over 2,000 complaints from at least three states, indicating that the scam may be spreading across the country.
The fraudulent text messages inform recipients of an outstanding toll amount—commonly $12.51—and urge them to visit a website to avoid a late fee of $50. The messages often read:
(State Toll Service Name): We’ve noticed an outstanding toll amount of $12.51 on your record. To avoid a late fee of $50.00, visit [fraudulent website] to settle your balance.
The included links are designed to mimic legitimate state toll service websites, and the originating phone numbers vary between states. The IC3 warns that clicking on these links or providing personal information can compromise individuals’ personal and financial security.
To protect against these scams, the IC3 recommends the following steps:
- File a complaint with the IC3 at www.ic3.gov, including the originating phone number and the website listed in the text.
- Verify your account status through the official toll service’s website.
- Contact the toll service’s customer service directly.
- Delete any suspicious text messages.
- If you have clicked on a suspicious link or provided information, take measures to secure your personal and financial accounts and dispute any unfamiliar charges.
The IC3 emphasizes the importance of remaining vigilant and verifying the legitimacy of unsolicited messages before taking any action.
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