Survey: Americans becoming less forgiving of poor customer service than during pandemic

A recent survey shows some consumers are becoming less forgiving of companies when it comes to poor customer service.

TCN, a national call center company, released findings that revealed that 66% of Americans were likely to abandon a brand after a poor customer service experience. That’s up 24% from 2020.

“We felt that consumers were very forgiving to brands during the pandemic in 2020 as everybody was forced to work from home. Businesses were forced to adjust and make a ton of changes,” said McKay Bird with TCN.