What transit riders need to know about updates to ORCA cards, including new app

Transit riders who use the ORCA card system now have new updates to the system as of Monday, including a new website and app among other features.

“We’re beginning to deliver the first features of the new ORCA system, and appreciate the patience of riders as we pivot between vendors and launch improvements over the next few years,” said Christina O’Claire, ORCA Joint Board Chair and King County Metro Mobility Director.

Officials said current ORCA cardholders will not need to get a new card at this time, but they are being encouraged to register their cards on the new website as of the May 16 launch.

Cardholders using cash can still add money to their cards at vending machines, customer service locations and participating retailers, representatives said.

New card readers and vending machines will also be rolled out at transit locations throughout the region.

As of Monday, new ORCA features now include:

• New ORCA website: myORCA.com features real-time card loading, mobile phone accessibility, more payment options, and the ability to manage multiple cards.
• Smartphone app: Customers can manage their ORCA account from any location 24/7 and with the same functionality available on the new website. The app is available on Apple’s App Store and the Google Play store.
• Business account website: www.myORCA.com replaces www.orcacard.biz as the place where employers manage their ORCA programs.

“When fully launched, the new ORCA system and features will make riding transit easier and more accessible and will help riders save money as they access the ever-expanding transit network in the Puget Sound region,” O’Claire said.

More stores will be added to the ORCA retail network, including a tap-to-pay option by using your phone.

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