Etsy, Spotify, Snapchat and other sites back online after Google Cloud outage

Sites and services that went offline amid a Google Cloud Platform outage returned to the web Tuesday afternoon.

Reports of outages affecting several sites, including Etsy, Spotify and Snapchat, began to surface around 12:30 p.m. on DownDetector, a site that tracks website and service outages. The downed sites appeared to be coming back online by 1:30 p.m.

Officials with Google said the company began experiencing an issue with its Google Cloud Platform that caused users to encounter 404 error pages while trying to access sites from 9:35 a.m. PST to 10:10 PST. The platform is used by several websites and services.

We are aware of an issue with Google Cloud Platform. See our status dashboard for details: https://t.co/eEsJOYU7Xg
— Google Cloud (@googlecloud) November 16, 2021

In an update posted seven minutes later, officials said they believed the issue was “partially resolved.” They were fully resolved by 11:30 a.m. PST.

On November 16 around 10:10 a.m. Pacific Time, some of our customers experienced a service disruption due to an error with Google Cloud networking. The issue is now resolved. See our status dashboard for details https://t.co/r2gKSkj7Jg.
— Google Cloud (@googlecloud) November 16, 2021

In Twitter posts, officials with Spotify and Snapchat acknowledged that users were experiencing issues Tuesday. They said issues were resolved around 2:30 p.m. EST.

We’re aware of some issues right now and are checking them out! We’ll keep you posted.
— Spotify Status (@SpotifyStatus) November 16, 2021

Everything’s looking much better now! Give @SpotifyCares a shout if you still need help.
— Spotify Status (@SpotifyStatus) November 16, 2021

Many Snapchatters are having trouble using the app. Hang tight, we're working on a fix 🛠 In the meantime, we recommend staying logged in.
— Snapchat Support (@snapchatsupport) November 16, 2021

The issue has been resolved 🎉 If you're still having trouble, please let us know!
— Snapchat Support (@snapchatsupport) November 16, 2021

Officials with the online marketplace Etsy said an outage with the company’s cloud service provider caused issues for users beginning around 12:40 p.m. EST. The issue was resolved and the site back online by 1:30 p.m. EST.

[status] Resolved: This incident has been resolved. https://t.co/1JrHBU2jPR
— Etsy Status (@etsystatus) November 16, 2021

Several other sites and services also appeared to be affected by the Google Cloud Platform issues, including Discord, the Pokemon Go app and Home Depot’s website, according to DownDetector.